Pallet Return Policy – Direct Landscape Supply (Calgary & Area)

🌱 Sod Pallet Returns (Manderley Turf Products – Calgary)

All sod pallets can be returned to Manderley Turf Products – Calgary yard:

📍 Manderley Turf Products
3090 52 St SE, Calgary, AB

When returning sod pallets, please inform yard staff that the pallets are from Direct Landscape Supply and present your pallet return card or order number so we can process your return.

🎁 Pallet Return Rewards (Choose One)

As a thank-you for returning sod pallets, choose one of the following options:

Option A – Fertilizer Credit (In-Store Reward)

1–2 pallets returned: Receive 1 × 8 kg bag of Spring, Summer, or Fall Fertilizer
(MSRP $28.99 value)
3 or more pallets returned: Receive 1 × 20 kg bag of Spring, Summer, or Fall Fertilizer
(MSRP $52.99 value)

Option B – Refund

$20 refund per pallet
Refunds are processed at the time of return and credited to the original payment method
Cash refunds are not available

⚠️ To process a refund or fertilizer reward, you must provide your pallet return card or order number at the time of return.

🚛 Pallet Pickup (By Request)

If you would like us to pick up your pallets, please call when you are finished with them.

Pallet pickup fees start at $50 — please call to schedule pickup
Pickup is scheduled when our trucks are in your area
Refunds may not be available for smaller orders due to pickup costs
Large orders may qualify for a prorated refund when possible
Pickup service is not available in all areas

For availability and scheduling, please call 📞 587-330-4200

🧱 Paver Pallet Returns (Carseland Yard)

Paver pallets can be returned to our yard for a refund:

📍 Direct Landscape Supply
209 Railway Ave, Carseland, AB

Important conditions:

Applies to previous online orders only
Pallets must be returned within 14 days of delivery
Processing time is typically 1–2 business days
Pallet return card or order number is required at the time of return
Refunds are issued to the original payment method (cash refunds are not available)

⚠️ Notes & Conditions

Pallets must be returned in reusable condition
Heavily damaged pallets may not be eligible for a refund or reward
Policies are subject to change without notice
For questions about pallet returns, please call 📞 587-330-4200